Amsterdam Airport Schiphol
Berend-Jan Rietveld is a marketing professional with extensive experience, predominantly in B2B. At present, he is responsible for the passenger strategy, that is aimed at optimizing the customer experience for people traveling through Schiphol. But he has also written a strategy to further develop a business partnership with the airlines, to improve their customer experience as well. In 2018, Berend-Jan was awarded ‘Service Excellence Professional of the year’.