eTravel

One Size Fits None – why data is so essential to personalise the customer experience

10:15 30 minutes presentation Grote zaal
Kristian Valk Hotelchamp

Today’s travellers expect a seamless and unique customer experience, from the moment they start researching a trip until they return home upon its completion. But translating the hospitality industry’s personal touch from front desk to homepage is no easy feat – so how can you personalise this customer experience with data?

Kristian Valk

Kristian Valk

Hotelchamp

Kristian Valk, founder and CEO of Hotelchamp, combines 14 years of experience in highly competititve markets where he founded more than 50 webshops. Since selling his successful e-commerce business at the end of 2014, he joined fellow co-founder Kasper Middelkoop to establish Hotelchamp.

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