Data-Driven Customer Experience Optimization at Vattenfall
In 2021, as a small group of enthusiasts, we started advocating the value of data and experimentation. This quickly evolved into a sizable project supported throughout the organization. Today, multiple directors and managers are on board, and more than 60 people from different teams are helping us grow CXO.
Join us to learn more about our journey, and discover how we are building a data-driven and user experience focused culture.