Improve your customer care by creating conversations for smart assistants

11:55 30 minutes presentation Expo
Lee Boonstra Google

Did you know, you can trim your business cost massively, by implementing bots? According to Gartner, 50% of enterprises spend more time on creating bots than on mobile app development. During this session, Googler, Lee Boonstra, will show you how you can integrate AI and bot technology, such as the Google Assistant to make your customer care smarter. A session with demo’s about writing conversations for the Google Assistant, and how voice will impact the near future.

Lee Boonstra

Lee Boonstra


Lee Boonstra is a customer engineer at Google, at the Google Cloud team in Amsterdam where she assists the sales team with technical knowledge for the travel industry.
Lee loves to develop (web/mobile) applications and to speak & write about it. Her expertise is in developing Chatbots, ML APIs in Google Cloud & Dialogflow and has a background as an engineer and technical trainer. Furthermore, she speaks regularly at seminars and conferences and write blog posts and articles for various magazines and websites. Also, she wrote a book for O’Reilly: Hands-on Sencha Touch 2.

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