Emerce Next

Improve your customer care by building an AI bot platform

30 minutes presentation
Lee Boonstra Google

Did you know, you can trim your business cost massively, by implementing bots? According to Juniper Research, enterprises can trim their business cost by more than 8 billion! Does this sound like magic to you? The key is, to build an AI platform which can support bots for various channels, which includes voice assistance and contact centers!

During this session, Developer Advocate, for Conversational AI; Lee Boonstra, will show you how you can integrate AI and bot technology. A session with live demos for websites, social media, Google Assistant; and Contact Centers. Learn how voice will impact the near future!

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Lee Boonstra

Lee Boonstra


Lee Boonstra is a Conversational AI Developer Advocate at Google. In this role she is focusing on Dialogflow, Contact Center AI & Speech technology. She is based in Amsterdam, and an O’Reilly published author.

She has been working with different technologies in the past 15 years, ranging from Web/Mobile Technology, Ext JS, Sencha Touch, Node.js, Conversational AI, Dialogflow, Actions on Google and Contact Centers.

Over the years she has helped many brands & enterprises to build and deploy Conversational AI solutions (chatbots and voice assistants) at enterprise scale. She’s worn different hats from engineer to technical trainer to sales engineer to Developer Advocate.

Prior to Google, Lee worked at Sencha Inc. and wrote a book for O’Reilly Hands-on Sencha Touch 2.

Lee has a bachelor’s degree in arts & technology.