Over Rick
Rick Maresch helpt, als Digital Program Manager, organisaties met strategie, platforms, tooling en ‘operations’. Hij begeleid organisatie in de digitale economie het operating model uit te rollen, meetbaar effectief te maken en optimale customer experience te bereiken.
Zijn kracht ligt in de combinatie strategie-executie. Strategie dient uitgevoerd te kunnen worden en dus concreet genoeg moet zijn om operationeel te kunnen maken. Strategie is geen fantasie of wensbeeld, maar iets dat we daadwerkelijk moeten gaan realiseren.
Vaardigheden
De belangrijkste stap, waarbij Rick kan helpen, is in het overbruggen van de kloof tussen strategie en executie is daarmee dan ook het creëren van concrete, uitvoerbare strategie.
Talen
Nederlands
(Moedertaal of tweetalig)
Engels
(Volledige professionele vaardigheid)
Duits
(Volledige professionele vaardigheid)
Frans
(Basisvaardigheid)
Projecten en ervaring
Imperial Tobacco
Program Manager a.i.
Customer Touchpoints optimization, Customer Experience, Data driven commerce and Customer Journey optimization.
CRM implementatie
Project Delivery Manager a.i.
Project delivery of global (34 countries) CRM.
Facilitate the growth and to form a bridge between Sales, Marketing and IT.
Part of an international team.
Capgemini
Managing Consultant
Member of European 'Center Of Excellence' team.
Clients I’ve worked for: Postnord, FCA, AkzoNobel, TataSteel, Mediq.
HANOS
Teamlead Multichannel a.i.
- Multichannel strategy
- Roadmap realization
- Multichannel touchpoints
- Translating operational and customer needs to business value; and vice versa.
DA Retail
Manager Omnichannel a.i.
- Omnichannel
- E-commerce (strategy and management)
- Customer Journey mapping
- Online Marketing
- CRM and Loyalty
Deutsche Telekom
Senior Consultant a.i.
- User Journey Strategy
- eCRM
- Web Analytics
- Customer Profiling
- Omni Channel strategy
- InSite Search.
COOP Supermarkten
E-commerce Strategie Consultant a.i.
- Customer Journey strategy and operations
- Online Marketing
- Single Sign-on
- Omni Channel
- Pickup Points
- Payment Solutions
- Project/Program Manager
Wolters Kluwer
Product Manager E-commerce a.i.
Responsible for initiating new e-commerce platform, vendor selection and project owner of http://www.wolterskluwer.nl/shop/ Platform selection: Intershop.
ICS Cards
Consultant a.i.
Consultancy assignment at International Card Services - ABN, ANWB + Bijenkorf credit cards - for CMS (Autonomy/Interwoven TeamSite) project.