Over Karst

Lead in Digital & Data Strategy, Transformation, Development & eCommerce.

- screening is in behandeling -

Vaardigheden

Strategy Agile Program-management Projectmanagement Digital development Data-driven and fact-based Management, Coaching (scaled)Agile SAFe CRM, eCommerce Management Coaching Banking Insurance Utility Sustainability Digital, Mobile

Talen

Nederlands (Moedertaal of tweetalig)
Engels (Volledige professionele vaardigheid)
Duits (Professionele werkvaardigheid)
Spaans (Basisvaardigheid)

Projecten en ervaring

Vattenfall

Developmentlead Digital Sustainability Advice

Responsible for multi-disciplinary Vattenfall-project with goal to develop a Digital Sustainability Advice for NL-customers of Vattenfall. Responsible for teamwork in defining roadmap, proposition and setting-up data-sources (internal/ external), data-architecture & IT-solution. Advice aimed at providing customers inspiration and concrete advice on best personal actions to reduce CO2-footprint and to offer new sustainable solutions.

Fortis

MT-Member Product & Marktmanagement; Falcon Verzekeringen (Fortis/ASR)

- MT-member and manager department (18-25 fte.) Marketing, Productmanagement , Communication, e-Commerce, Actuarial team and Intermediary training. Products: Life-insurance, pension-plans & mortgages;
- Restructuring department: Lean-transformation, ASR Utrecht integration & reductions, Crisis management (‘Woekerpolis’ & Fortis-crisis), Cultural turn-around: coaching and make team pro-active and self-responsible;
- Responsible for product-development Next Generation life-insurance, implementation new legal & compliance ruling;
- Responsible for corporate strategy development Falcon Insurances 2007-2009;
- Strategy, product management and business development Falcon Mortgages: finally resulting in shut-down activity;
- “Duidelijk Falcon”: intuitive, simple transparent multichannel overall product communication.

Moneyou (ABN AMRO)

Development-lead Mobile Bank Germany & NL Moneyou

- Change Lead Digital for Moneyou Go. Moneyou GO: a new mobile challenger bank (payments/savings) in the German (DE) & Dutch (NL) market. Strategy: responsible for set-up teamwork in initial DE-commercial discovery phase with extensive DE-market research resulting in a strategy and banking (payment) proposition development for millennials.
- Managed multi-discipline delivery of mobile onboarding and payment services from five Agile tech-teams next to NL & DE security & risk alignment & approvals and delivery from product management, data-platform, operations/kcc and finance set-up for the launch of mobile banking app Moneyou Go in DE & NL with advanced payment features and extraordinary design.
- Responsible for international teamwork in project, phased project-delivery and stakeholder management.

ABN AMRO Digital

Digital Development-lead & Strategy consultant

- Agile teamlead &Change-lead for development new disruptive data-driven mobile payment-propositions anticipating PSD2, with foreign Fintech-start-ups resulting in partnership with Tink Sweden. Multi-disciplinary project with biggest deliveries on it & app-development, data and risk.
- Data & feedback based development of Grip: a new mobile app for ABN AMRO. Delivered value-propositions bank & customer; online & social campaign at launch; frequent updates after market-launch mvp; My team delivered the first 100K users, +600K registered early 2019.
- Responsible for goals & roadmap, risk, data-set-up and insights, stakeholder-management and managing Fintech-partnership.
- Set-up of ABN AMRO Digital Impact Fund: funding, structure and governance.

KfG Result/Collingham

Board-Advisory Projects Moneyou & Nationale Nederlanden

- Moneyou: digital innovation projects evaluation (Moneyou/ABN AMRO)
Evaluation & advisory digital projects Data & Affiliate in savings & Lead generation Mortgages
- NN Schade Particulier: Cost-reduction strategy non-life (Nationale Nederlanden)
Analysis & strategic advice on cost-reductions non-life insurances with in outcomes focus on digital & data transformation for NPS-improvement & impactful cost-reduction.

Aegon

Program-manager Online & CRM a.i. ; AEGON (AEGON Nederland)

- Intermediary distribution strategy development and implementation of new online portal and propositions for intermediary partners AEGON. Goals: sales & NPS improvement, cost-reduction for both intermediary & Aegon
- Fact-based proposition-development, projectmanagement, business-cases, stakeholder management, managing it-development. Early 2014 a total of 12 projects were pending (e.g. online opening non-life business insurance, messaging, status-information, advanced intermediary search, analytics)
- Businesslead en Productowner roles (Agile/Scrum)
- Projectmanager CRM-strategy AEGON Intermediary (sales & online) as part of AEGON company-wide CRM Program Douma/Salesforce. Delivery of crm-strategy & roadmap intermediary-segment and PID.

Eneco

Projectmanager Marketing & Productdevelopment Eneco Savings a.i. (Eneco)

- Strategy, businesscase, concept, partnerselection, partner-management Allianz & AEGON Bank
- Projectmanagement, stakeholder management and product development online savings with projecteams at Eneco and Aegon
- Multi-discipline development & implementation, specific attention for Legal set-up partnership, revenue-sharing and fully transparent sustainable investment policy.
- Management targeted market-introduction and acquisition: research, extensive PR, online marketing and sales incl social and salesfunnel optimization.
- Start of new initiatives: Sustainable mortgages and WindParticipations

IG&H

Associate Sr. Strategy Consultant at IG&H Consulting a.i, (IG&H)

Various impactful consultancy- and change-projects, o.a.:
- Nationale Nederlanden: new distribution-strategy for segments business/mortgages/non-life: segmentation, businesscases and development new intermediary segmentation with service-concepts & implementation;
- Delta Lloyd: development and implementation of standardized business development process and joint assessment of pilot-case (internet-insurance);
- Van Lanschot Chabot: turn-around strategy & cost-reduction: focus & added-value;

ASR Bank

Manager Businessdevelopment ASR Bank, MT-Member (ASR)

- Manager team (5 fte.) en MT-member, o.a. responsible for new ASR BankSpaar-hypotheek
- Delivery of strategy & product clean-up savings & invest
- 04/2010 – 09/2010: Projectmanager new mid-office mortgages ASR Bank.

ING Bank

Sr. Marketingmanager Postbank SME; ING Retail (ING Group)

- Fact based marketing en re-marketing Incassogiro en Acceptgiro: shift from service to sales sales on these products: strategy, simplification, internet advice & leads, new brochures, intro sales campaigns & targets.
- Responsible for Savings revenues & sales: interest-policy, product-development, multichannel sales campaigns, event-driven and predictive dm-campaign development.
- Projectmanager new segmentation: multichannel-campaigns to become prime-bank with targeted offering of special services like pro-active advice or product presentations.
- Call-center: service into sales turn-around with intro of sales-targets; start outbound, stakeholder in turn-around projects call
- Fact-based & Accountability: responsible for buget-cycle payments & savings, big projects businesscases expert. Biggest customer at ING Bank for Customer Intelligence department ;)
'- Projectmanager compliancy Investments business customers: high-prio & short timelines project with intense campaigning, process implementation, risk (legal/compliance), forced stock-selling

ING Bank

Sr. Channelmanager Internet & e-Banking; ING Bank (ING Group)

- Marketingstrategy mobile banking ING Bank, projectmanger SMS-confirmation stock-ordering
- Projectmanager internet strategy Mid-Corporate & start of two follow-up projects (business portal & info).
- Consultancy and development mobile payments (with Vodafone and Postbank).

Postbank

Marketing Manager Internet; Postbank (ING Group)

- Projectmanager chip-based (‘Chipper’) Internet-access payments: concept, acquisition, processes, evaluation.
- Projectmanager introduction e-mail marketing: idea, strategy, testing in campaigns and customer research.
- Advisor of Board Postbank on e-commerce strategy (o.a. Freeler, Girotel)

VNU Publishers

Junior Business Consultant Internet; VNU-Online

- Taking part in internet & telecom strategy projects on holding-level VNU Publishers
- Set-up and conducting mark analysis on eCommerce and online advertising market