Over Camiel
https://www.linkedin.com/in/camiellangstadt/
Vaardigheden
Commercial strategy
E-commerce
Change management
Team management
Revenue management
Digital Transformation
Marketing
leiding geven
e care
online klantenservice
consumer
Management
online
digital
propositie
FMC
director
Talen
Nederlands
(Moedertaal of tweetalig)
Engels
(Professionele werkvaardigheid)
Duits
(Basisvaardigheid)
Frans
(Basisvaardigheid)
Projecten en ervaring
Merken portfolio herstructureren
Programma Director
Lead change-program responsible for execution of KPN 2019-2021 brand strategy, phasing out two B2C (Telfort/XS4ALL) and two B2B (Yes Telecom/Telfort Zakelijk) brands and relocate all activities to KPN brand. Managing the high impact among employees, media and commercial performance resulted in a mayor commercial shift within KPN positioning.
Create centilized Online Team Sales and Service for KPN
Head of Online
Managing team of ~40 FTE’s which is responsible for the online customer interaction web and app. Online strategy, E-commerce, E-care, Online development (Product Owners, Developers and Suppliers), UX, Optimization and web analytics, Social channels and Conversation/Chat.
Main achievements:
Building a centralized (Sales and Service) online team for KPN consumer, Increasing online sales channel share, lowering contact ration for CS, increased NPS in service flows.